Privacy Policy

At B&N Plumbing Contractor Corp, your privacy is a priority. This policy outlines the types of data we collect, how we use and protect it, and your rights regarding your information when interacting with our website or services.

1. Data Collection

We collect personal and technical data through several channels:

• Personal Information: Full name, email address, phone number, physical address, and service request details.

• Technical Information: IP address, browser type, operating system, referral source, and usage activity via cookies and analytics tools.

• Form Submissions: When you complete forms on our website, including quote requests, appointment bookings, and contact forms.

2. Legal Basis for Processing

We collect and process your data under the following lawful bases:

• To perform a contract (e.g., to provide plumbing services you’ve requested).

• To comply with legal obligations (e.g., recordkeeping, tax reporting).

• Based on your consent (e.g., for email marketing).

• Legitimate interests (e.g., to improve our services and website security).

3. Use of Data

Your data is used to:

• Manage appointments and respond to service requests

• Provide customer service and support

• Send booking confirmations, invoices, and service updates

• Analyze and improve our website performance and user experience

• Comply with applicable laws and regulations

• Send promotional offers only if prior consent has been obtained

4. Data Storage and Security

We take data security seriously and apply industry-standard measures:

• Secure cloud hosting with encrypted connections

• Role-based access control for employee systems

• Regular software updates and threat monitoring

• Secure backups and firewalls to prevent data loss

We retain personal data only as long as necessary to fulfill the purposes outlined or as required by law.

5. Sharing of Data

We do not sell or lease your data to third parties. We may share data only with:

• Authorized service providers assisting in hosting, marketing, or technical infrastructure

• Payment processors to handle secured transactions

• Governmental authorities if legally required to comply with a valid subpoena, court order, or legal process

Each third party is bound by data protection obligations.

6. Your Rights

As a user, you have the right to:

• Request access to your personal data

• Correct inaccurate or incomplete data

• Withdraw your consent at any time

• Request deletion of your data (unless restricted by legal retention requirements)

• Object to or restrict data processing

To exercise any of these rights, contact us at info@bnplumbingcontractor.com.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If we become aware of any such data, we will delete it immediately.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted with a revised effective date.

9. Consent

By using our website or services, you consent to the terms of this Privacy Policy. Continued use after changes are posted indicates your agreement to the revised terms.